Twells of Billinghay Customer Services

Our Customer Excellence Awards recognise us as a top performing Retailer for the quality of service we give to you, the customer. It shows our outstanding customer focus and dedicated service.

What can I expect from an award-winning Retailer?

When you visit Twells of Billinghay, you can rest assured that you will be receiving truly dedicated customer service. Twells of Billinghay have gone that extra mile to help you and make you happy, and the award really is a representation of the hard work that's gone into our consistent achievements and all-round high performance.

How can you be sure we are an award-winning Retailer?

You'll see winning Retailers clearly identified as Customer Excellence Award winners. You'll see our award logo displayed at the top of our website. Twells of Billinghay are proud to say they are one of only a handful of retailers that have won the award every year since it started in 2012 and have been Vauxhalls Number 1 retailer for customer satisfaction for both sales and aftersales 10 times in the last 13 years.

How are the winners decided?

Vauxhall update their index of Retailer performance using Purchase Satisfaction and Service Satisfaction surveys. You will be invited to take part in both after you buy a new Vauxhall and after you get your vehicle serviced for the first or second time. Thousands of these surveys are collected – a recent tally came to over 30,000 of each survey over six months – so they make up a very accurate and long term picture of customers experience.

A Customer Excellence Award goes to Retailers with the most impressive combined Purchase Satisfaction and Service Satisfaction scores at the end of each calendar year.