COVID 19

In accordance with the latest government guidelines I am pleased to announce that all departments will be fully open from Monday 12th April.

At Twells our Colleague and Customer welfare is at the heart of our reopening plans so it will not be quite business as usual as we will be adhering to strict social distancing measures along with thorough

sanitising of the facilities throughout the days and weeks ahead of us. Staff will be wearing PPE and we would ask that all our valued customers take the relevant precautions such as face masks and sanitising hands

regularly. We would also ask that if you have any symptoms of Covid-19 or have had them recently that you do not visit the site until your quarantine period is over.

Sales Department

From Monday 12th April our Showroom doors will be back open and the Forecourt will no longer be cordoned off so test drives are once again permitted and viewings can be carried out on site. We will still be offering our Click and Collect option if you would rather carry out the full transaction from the safety and comfort of your own home. We would ask that you still phone, E Mail ahead to book an appointment with Andrew, John or Dan in the sales team, we are expecting it to be very busy once the restrictions are lifted and we would still like to limit the number of people on site where possible and also minimize any waiting time for you.

TEST DRIVES

Once again test drives can resume and we have the relevant insurance policies in place to allow you to do this unaccompanied however we will be available to come with you if you prefer (PPE must be worn by both parties throughout the test drive). We will as always need to see your driving licence before you can go out in one of our cars so please make sure you have this with you to avoid any disappointment.

AFTERSALES OPERATIONS

Service, Warranty, Parts and Bodyshop

These have been operating fully throughout the lockdown period in line with government guidelines and we will continue to operate in the same way going forwards. The waiting area will once again be open for “While you Wait” work to be carried out but we do ask for you to please  come alone to your appointment to keep the number of people we have on site to an absolute minimum. We will continue to use PPE whilst working on your vehicle along with single use covers on seats, steering wheel and handbrake. Vehicles will be sanitised before being handed back to you.

FACE COVERINGS

The wearing of face coverings for Sales, Aftersales and Parts

customers visiting us is mandatory (as well as for our colleagues). For more information please visit https://www.gov.uk/coronavirus

Unfortunately due to government restrictions we will not be able to offer refreshments during your visit unless they are consumed outside of the building.

The Directors would like to say a massive thank you to all our loyal customers who have stuck by us throughout these challenging times. We are now seeing the light at the end of the tunnel and we look

forward to once again welcoming you into the dealership so you can experience the fantastic range of cars for yourselves.